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This document (together with all documents referenced herein) sets forth the terms and conditions governing the use of this website and the purchase of products thereon (hereinafter referred to as the “Terms”). We kindly ask you to read these Terms carefully, along with our Legal Notice, Privacy Policy, and Cookies Policy, before using this website.
By using this website or placing an order through it, you agree to be bound by these Terms and by our Privacy Policy. Therefore, if you do not agree with all the Terms, you must refrain from using this website.
These Terms may be amended. It is your responsibility to review them periodically, as the Terms in force at the time of conclusion of each Contract (as defined below) or, in the absence thereof, at the time of your use of the website, shall be the applicable ones.
If you have any questions regarding these Terms or our Data Protection Policy, you may contact us through our contact form.
Identification
Sales of items through this website are carried out by the owner:
Miguel Fdez. Portas
Tax ID (NIF): 36.133.709 L
With the following contact details:
Post Office Box 5115, 36208 Vigo (Pontevedra), Spain
info@luxuti.com
Your Data and Your Visits to This Website
Any personal information or data you provide to us will be processed in accordance with our Privacy Policy. By using this website, you consent to the processing of such information and data and declare that all information or data you provide is accurate and reflects reality.
Use of Our Website
By using this website and placing orders through it, you undertake to:
i. Use this website solely for making lawful inquiries or valid orders.
ii. Not place any false or fraudulent orders. If an order is reasonably deemed to be of this nature, we are entitled to cancel it and report the matter to the relevant authorities.
iii. Provide your email address, postal address, and/or other contact details truthfully and accurately. You further consent to our use of such information to contact you when necessary.
If you do not provide all the required information, we will be unable to process your order. By placing an order through this website, you confirm that you are over 18 years of age and have the legal capacity to enter into contracts.
Service Availability
Products offered on this website are available for shipment to Spanish and European territories.
Contract Formation
To place an order, you must follow the online checkout process. Following this, you will receive an email acknowledging receipt of your order (the “Order Confirmation”). The contract for the purchase of a product between you and us (the “Contract”) shall only be formalized upon receipt of full payment for your order.
Product Availability
All product orders are subject to availability. Accordingly, if supply difficulties arise or items are out of stock, we reserve the right to inform you of substitute products of equal or higher quality and value that you may order. If you do not wish to order such substitute products, we will refund any amount you may have paid.
Shipping
All orders are shipped with a tracking number. On average, shipments are dispatched within 24 business hours, excluding weekends and public holidays.
Customers in Ceuta, Melilla, the Canary Islands, and international destinations are responsible for all customs duties, taxes, and import fees associated with delivery to those locations.
Delivery
Without prejudice to the provisions of the "Product Availability" clause and unless extraordinary circumstances occur, we will endeavour to dispatch your order prior to the delivery date stated in the applicable Order Confirmation. If no delivery date is specified, your order will be shipped within the estimated timeframe indicated when selecting your shipping method, and in any case, within a maximum of 15 days from the date of the Order Confirmation.
However, delays may occur due to unforeseen circumstances or the delivery location. Should we be unable to meet the delivery date, we will inform you and offer the option to proceed with the purchase under a new delivery date or to cancel the order with a full refund of the amount paid. Please note that, in any case, we do not deliver on Saturdays, Sundays, or public holidays.
For the purposes of these Terms, “delivery” shall be deemed to have occurred at the moment you or a third party designated by you acquires physical possession of the products or services, as evidenced by the signature upon receipt of the order at the agreed delivery address.
Failed Delivery
If we are unable to deliver your order, it will be returned to our warehouse. We will contact you to explain the whereabouts of your order and how to arrange for it to be resent.
Any additional costs arising from delivery failure due to an incorrect delivery address, incorrect phone number and/or email, repeated recipient absence, or failure to collect the package from the carrier’s facility within the carrier’s specified timeframe shall be borne by the buyer.
Please note that shipping costs related to the termination of the Contract incur an additional fee, and we are entitled to charge you accordingly.
Transfer of Risk and Ownership
Risk for the products shall pass to you upon delivery.
Ownership of the products shall transfer to you only upon our receipt of full payment of all amounts due in connection with them, including shipping costs, or at the time of delivery (as defined in the preceding "Failed Delivery" clause), if this occurs later.
Pricing and Payment
The price of products or services shall be as stated on our website at the time of order, except in the case of manifest error. Although we strive to ensure all prices displayed are correct, errors may occur. If we discover an error in the price of any product or service you ordered, we will inform you as soon as possible and give you the option to reconfirm your order at the correct price or cancel it. If we are unable to contact you, the order will be deemed cancelled, and any amounts paid will be fully refunded.
We shall not be obliged to supply any product at an incorrect lower price (even if we have sent you an Order Confirmation) if the pricing error is obvious and unequivocal and could reasonably have been recognized by you as incorrect.
Website prices are exclusive of VAT; applicable VAT will be added to the total amount due. Shipping costs are included with the minimum order amount.
Prices may change at any time, but (except as stated above) such changes will not affect orders for which we have already sent you an Order Confirmation.
Once you have selected all the items you wish to purchase, they will be added to your cart, and the next step will be to complete the order and make payment. To do so, you must follow the checkout steps, filling in or verifying the requested information at each stage. During the checkout process and before payment, you may modify your order details. Additionally, if you are a registered user, you can view a detailed history of all your orders in the "My Account" section.
Accepted payment methods include Visa or Mastercard, PayPal, or bank transfer.
Credit cards are subject to verification and authorization by the issuing institution. If the issuing institution does not authorize payment, we shall not be liable for any delivery delays or failures, and no Contract will be formed with you.
Collection, storage, and transmission of personal information through the website is encrypted using the SSL security protocol, ensuring complete data security during transmission.
Quantity Discounts
We offer tiered quantity discounts applicable to the unit price of each item:
- 3 units of the same item: 10% discount
- 6 units of the same item: 20% discount
- 12 units of the same item: 30% discount
- 100 units of the same item: 40% discount
These discounts are automatically applied when the corresponding quantities are added to your cart.
Order Volume Discounts
Additionally, we offer additional discounts based on total order value:
- €500 or more: 5% discount
- €1,200 or more: 7% discount
- €3,000 or more: 10% discount
- €6,000 or more: 12% discount
- €10,000 or more: 15% discount
This volume discount applies to the total order amount before taxes and is stackable with quantity discounts.
Guest Checkout
This website does not allow purchases via guest checkout. To view prices and place orders, you must register as a user.
Value Added Tax (VAT)
In accordance with Article 68 of Spanish Law 37/1992 of 28 December on Value Added Tax, the supply of products or services shall be deemed to take place within the Spanish VAT territory if the delivery address is in Spain. The applicable VAT rate will be the one legally in force at the time, depending on the specific product.
If you are a customer under the VAT “Equivalence Surcharge” regime, you may activate this option directly from your customer account on our website, and it will be automatically applied to your future invoices.
Returns Policy
Statutory Right of Withdrawal
If you are contracting as a consumer, you have the right to withdraw from this Contract within 14 calendar days without giving any reason.
However, as this concerns body jewelry and FOR REASONS OF HEALTH AND HYGIENE, the right of withdrawal does not apply if the product has been unsealed and/or used after delivery. The withdrawal period expires 14 calendar days from the day you or a third party designated by you (other than the carrier) acquires physical possession of the goods. If the goods comprising your order are delivered separately, the withdrawal period expires 14 calendar days from the day you or your designated third party acquires physical possession of the last of those goods.
To exercise your right of withdrawal, you must inform us of your decision to withdraw from the Contract by means of a clear statement. For example, a letter sent by post to:
Post Office Box 5115
36208 Vigo (Pontevedra), Spain
Or by emailing us at: info@luxuti.com
To meet the withdrawal deadline, it is sufficient that your communication regarding the exercise of this right is sent before the expiry of the relevant period.
Consequences of Withdrawal
In the event of withdrawal, we will refund all payments received for the returned items, excluding any return shipping costs, no later than 7 calendar days from the date we are informed of your decision to withdraw from the Contract. We will process the refund using the same payment method you used for the initial transaction. However, we may withhold the refund until we have received the returned items. You must return the items within a maximum of 14 calendar days from the date you notify us of your withdrawal. The deadline will be deemed met if you send back the goods before the period expires. You shall bear the direct cost of returning the goods. You will only be liable for any diminished value of the goods resulting from handling beyond what is necessary to establish the nature, characteristics, and functioning of the goods.
General Provisions
Your right to withdraw applies exclusively to products returned in the same condition as received. No refund will be issued if the product has been used beyond mere unpacking, or if products are not in the same condition as delivered or have been damaged. Therefore, you must take care of the product(s) while in your possession. Please return the item using or including all original packaging, instructions, and accompanying documents. You are responsible for return shipping costs and must use a secure shipping method with signature-on-delivery. Returns sent freight collect will not be accepted. After inspecting the item, we will inform you whether you are entitled to a refund. The refund will be processed as soon as possible and, in any case, within 14 days of the date you notified us of your intention to withdraw. However, we may withhold the refund until we have received the goods. Refunds will always be issued via the same payment method used for the original purchase. You assume the cost and risk of returning the products, as stated above. If you have any questions, please contact us through our contact form.
Returns of Defective Products
If you believe that a product does not conform to the Contract at the time of delivery, please contact us immediately via our contact form, providing the product details and description of the defect. We will inform you of the appropriate procedure. We will thoroughly inspect the returned product and notify you by email within a reasonable timeframe whether a refund or replacement (where applicable) is warranted. The refund or replacement will be processed as soon as possible and, in any case, within 14 days of the date we email you confirming the refund or replacement of the non-conforming item. Amounts paid for products returned due to genuine defects or flaws will be fully refunded, including delivery costs incurred to send the item to you and the reasonable costs you incurred to return it to us. Refunds will be issued using the same payment method used for the original purchase. Your statutory rights under applicable law remain unaffected.
Liability and Limitation of Liability
Except as expressly provided otherwise in these Terms, our liability regarding any product purchased on our website shall be strictly limited to the purchase price of that product. Without prejudice to the foregoing and to the extent permitted by law, and unless otherwise stated in these Terms, we shall not be liable for the following losses, regardless of their origin: (i) loss of income or sales; (ii) loss of business; (iii) loss of profits or contracts; (iv) loss of anticipated savings; (v) loss of data; and (vi) loss of management or office time. Due to the open nature of this website and the possibility of errors in the storage and transmission of digital information, we do not guarantee the accuracy or security of information transmitted or obtained via this website unless expressly stated otherwise. All product descriptions, information, and materials on this website are provided “as is,” without express or implied warranties, except as required by law. Nothing in this clause shall affect your rights as a consumer or your right to withdraw from the Contract.
Intellectual Property
You acknowledge and agree that all copyrights, trademarks, and other intellectual property rights in the materials or content provided as part of this website are at all times owned by us or by third parties who have licensed such rights to us. You may use such material only as expressly authorized by us or by the relevant licensors. This does not prevent you from using this website to the extent necessary to copy information about your order or contact details.
Viruses, Hacking, and Other Cyber Attacks
You must not misuse this website by intentionally introducing viruses, trojans, worms, logic bombs, or any other technologically harmful or damaging programs or material. You must not attempt to gain unauthorized access to this website, the server on which it is stored, or any server, computer, or database connected to our website. You agree not to attack this website via a denial-of-service attack or a distributed denial-of-service attack. Breach of this clause may constitute a criminal offense under applicable law. We will report any such breach to the relevant authorities and cooperate with them to disclose the identity of the attacker. In the event of such a breach, your right to use this website will immediately cease. We shall not be liable for any loss or damage caused by a denial-of-service attack, virus, or other technologically harmful material that may infect your computer equipment, data, or materials as a result of your use of this website or the downloading of content from it or from any sites to which it links.
Links from Our Website
Where our website contains links to third-party websites or materials, such links are provided for informational purposes only, and we have no control over the content of those websites or materials. Therefore, we accept no liability for any loss or damage arising from their use.
Written Communications
Applicable regulations require that certain information or communications we send you be in writing. By using this website, you agree that most such communications between us will be electronic. We will contact you by email or by posting notices on this website. For contractual purposes, you consent to this means of electronic communication and acknowledge that all contracts, notices, information, and other communications we send you electronically satisfy the legal requirement to be in writing. This condition shall not affect your statutory rights.
Notices
Notices you send to us should preferably be submitted via our contact form. In accordance with the above "Written Communications" clause and unless otherwise stipulated, we may send you communications either to the email address or postal address you provided when placing your order.
Assignment of Rights and Obligations
The Contract is binding upon both you and us, as well as our respective successors, assigns, and legal representatives. You may not assign, transfer, charge, or otherwise dispose of a Contract or any of its rights or obligations without our prior written consent. We may, at any time during the term of the Contract, assign, transfer, charge, subcontract, or otherwise dispose of a Contract or any of its rights or obligations. For the avoidance of doubt, such assignments, transfers, charges, or other dispositions shall not affect any rights you may have as a consumer under applicable law, nor shall they void, reduce, or otherwise limit any express or implied warranties we may have granted you.
Events Beyond Our Control
We shall not be liable for any failure or delay in performing any of our obligations under a Contract due to events beyond our reasonable control (“Force Majeure”). Force Majeure includes any act, event, omission, or accident beyond our reasonable control, including but not limited to: (i) strikes, lock-outs, or other industrial actions; (ii) civil commotion, riot, invasion, terrorist attack or threat, war (declared or not), or threat or preparation for war; (iii) fire, explosion, storm, flood, earthquake, subsidence, epidemic, or any other natural disaster; (iv) impossibility of using trains, ships, aircraft, motor transport, or other means of public or private transport; (v) impossibility of using public or private telecommunications systems; (vi) acts, decrees, legislation, regulations, or restrictions imposed by any government or public authority; (vii) strikes, failures, or accidents in maritime, river, postal, or other transport systems. Our obligations under Contracts shall be suspended for the duration of the Force Majeure event, and we shall be entitled to an extension of time for performance equal to the duration of the Force Majeure event. We will use all reasonable endeavours to bring the Force Majeure event to a close or to find a solution enabling us to perform our obligations under the Contract despite the Force Majeure event.
Waiver
Our failure to insist upon strict performance of any of your obligations under a Contract or these Terms, or our failure to exercise any rights or remedies to which we are entitled under such Contract or Terms, shall not constitute a waiver of such rights or remedies and shall not relieve you of your obligations. No waiver by us of any specific right or remedy shall constitute a waiver of any other rights or remedies under the Contract or these Terms. No waiver by us of any of these Terms or of any rights or remedies under the Contract shall be effective unless expressly stated as a waiver and formally communicated to you in writing in accordance with the Notices clause above.
Severability
If any provision of these Terms or of a Contract is held to be invalid or unenforceable by a final decision of a competent authority, the remaining terms and conditions shall remain in full force and effect and shall not be affected by such invalidity.
Entire Agreement
These Terms and all documents expressly referenced herein constitute the entire agreement between you and us regarding their subject matter and supersede any prior agreements, arrangements, or undertakings, whether oral or written, between you and us. You and we acknowledge that we have entered into the Contract without relying on any statement or promise made by the other party or that could be inferred from any statement or document in pre-contractual negotiations, except as expressly set out in these Terms. Neither party shall have any claim in respect of any misrepresentation made by the other party, oral or written, prior to the date of the Contract (unless such misrepresentation was made fraudulently), and the only remedy available shall be for breach of contract in accordance with these Terms.
Our Right to Modify These Terms
We reserve the right to review and amend these Terms at any time. You will be bound by the Terms and policies in force at the time you use this website or place each order, unless required by law or governmental authority to apply changes retroactively to these Terms, policies, or Privacy Statement—in which case such changes may also affect orders you have previously placed.
Governing Law and Jurisdiction
The use of our website and contracts for the purchase of products through it shall be governed by Spanish law. Any dispute arising from or in connection with the use of the website or such contracts shall be subject to the jurisdiction of the courts of Vigo, Spain. If you are contracting as a consumer, nothing in this clause shall affect your statutory consumer rights under applicable law.