FAQs

We offer premium quality titanium jewelry specially designed for professionals in the piercing and body aesthetics industry. Our entire range is manufactured exclusively with Ti-6Al-4V titanium alloy (90% Titanium, 6% Aluminum, 4% Vanadium), strictly complying with the international ASTM F136 standard.

This guarantees biocompatibility, strength, and excellent tolerance for sensitive skin.

Implant-grade titanium is the most hypoallergenic material available for body jewelry. For this reason, we do not sell surgical steel or gold jewelry.

No. All our pieces are designed with safety and comfort in mind: no external threading, with internal threading or push pin system options. This prevents irritation and makes insertion easier.

No, we do not sell anodized jewelry. While titanium can be anodized, we do not perform this process.

No, the jewelry is not shipped sterilized. The professional must perform sterilization according to their usual protocols.

The only tools we sell are insertion tapers for the jewelry. Our tapers are also made of implant-grade titanium (ASTM F-136) and are compatible with the closure type of all our jewelry.

We do not sell jewelry displays.

The complete catalog is available online. You only need to be registered as a B2B customer to access the prices and make purchases.

Once your registration is validated, you will be able to see all prices excluding VAT and per unit.

We do not have a physical store open to the public, nor do we have representatives who visit customers. All purchases are made through our online store.

No, we do not send product samples.

Prices are displayed per unit and excluding taxes. The price will be reduced according to the quantity based on our quantity discounts.

We work with tiered quantity discounts, applicable to the unit price of each item:

• 3 units of the same item: 10% discount
• 6 units of the same item: 20% discount
• 12 units of the same item: 30% discount
• 100 units of the same item: 40% discount

These discounts are automatically applied when adding the corresponding units to the cart.

Yes, we offer additional discounts based on the total order amount (before taxes):

• €500 or more: 5% discount
• €1,200 or more: 7% discount
• €3,000 or more: 10% discount
• €6,000 or more: 12% discount
• €10,000 or more: 15% discount

This volume discount is stackable with quantity discounts.

Yes, when you subscribe to our newsletter you will receive a surprise discount coupon to use on your next purchase.

The general tax for Spain is 21% VAT.

For customers under the special Equivalence Surcharge regime, an additional 5.2% is added. You can activate the equivalence surcharge for future purchases by accessing the customer panel, "Equivalence Surcharge" section, and selecting "Yes".

For intra-community customers registered as intra-community operators, compliance will be verified through the VIES registry using their tax identification number (VAT).

To place an order at LUXUTI, a minimum amount of €100 (excluding taxes) is required.

Shipping costs are included from the minimum order for all of continental Europe, with no additional charges.

All orders are prepared and shipped within 24 business hours from our headquarters. Orders placed before 2:00 PM are usually shipped the same day.

For domestic shipments within the peninsula:

• Correos: 24/48 hours (included free)
• MRW Express: 24 hours (additional cost shown during checkout)

For international shipments (continental European Union):

• UPS Standard: 3 to 5 business days
• UPS Express: 1 to 2 business days (additional cost shown during checkout)

We ship to all of continental European Union and the Balearic Islands.

We do not ship to the Canary Islands, Ceuta, or Melilla.

Yes, all shipments have a tracking number that guarantees complete traceability. In addition to being sent by email, you can access the tracking link from "Order History" in your account.

• Credit or debit card
• PayPal
• Bank transfer (the order will be cancelled if the transfer is not completed within a maximum of 7 days)

We do not offer cash on delivery.

Upon receiving your order, you will find the invoice in PDF format in the order history of your account.

Yes, if you are not satisfied with your order, you can return it within 14 calendar days from the date of receipt.

Please check the full terms and conditions in our returns policy.

Our customer service hours are Monday to Friday from 10:00 AM to 6:00 PM. Holidays are not included.